B2C experience management
Capture the voice of the customer, make predictions, and drive
loyalty with Sogolytics.
Gaps and make
Collect feedback on any channel: SMS, email, through your website, and more to reach customers on their preferred platforms.
Speak their language with multilingual surveys and personalize the customer experience to create resonance.
Target new markets by building a profile on what customers are interested in, their preferences, and buying signals.
Understand driving factors behind key metrics, use predictive analytics assess change and course-correct.
With automatic text analytics, you can make changes based on what’s important to your customers by quantifying sentiment and categorizing topics in text-based feedback.
Segment and filter data by region, product, and other variables, and break down the customer experience.
Customizable display options make it easy to visualize everything from channel performance to key metrics like NPS, CES, CSAT, or customized CX metrics.
Quickly generate and send dynamic report links to enable real-time monitoring – and empower immediate action.
Sogolytics helps you understand what people are saying about you online and shows you where to focus your efforts to make improvements.
Flexible and fully supported
Get a quick overview, dive deeper into responses, and make the most of your feedback with a powerful and easy platform.
Get started quickly with ready templates or customize your survey completely with personalized themes, custom URLs, white label functionalities, and more.
A platform that grows with you. Advanced features, easy automation, and powerful integrations ensure you get the data you need, every time.
24/7/365 support, from self-serve options to live chat and scheduled calls - our industry leading support executives are there for you, so you can keep moving forward.
Enhance your customer experience with advanced solutions to maximize impact.
With SogoConnect, you can monitor customer feedback, manage outreach and communication, create tickets for follow-through.
With SogoEX, you can gather important employee engagement data and spot problems that impact customers.