Your customers have
something to say.
Are you listening? Customer churn and negative brand sentiment rises with an ineffective customer support software.
With SogoConnect, you can capture customer feedback and route it to the right members of your team for swift action.
Connect with customers in a timely manner, communicate internally to resolve every issue, and close the loop—every time.
Collect feedback across multiple channels
Automate responses for quick resolution
Assign tickets to individuals or teams
Prioritize and personalize responses
Win over customers through swift action
Track trends to spot future issues
When it comes to connecting with your customers, we prioritized three important aspects.
Your direct line to customer sentiment
Break down internal silos
Deliver better customer service
SogoConnect enables a proactive approach to the customer experience through smart customer feedback data analysis.
Collect and analyze valuable information about customer sentiment—both positive and negative
Track trends and drill down on why issues may be arising
Make strategic changes based on data
Leverage positive feedback for referrals
Address critical issues before they get worse
Prevent churn by resolving customer complaints quickly
Increase customer loyalty through attentive communication
Bring it all together
SogoConnect is more than an online ticketing system—it’s a complete customer experience tool that empowers you to monitor customer feedback, manage outreach and communication, resolve negative customer satisfaction issues before they escalate, and cultivate relationships throughout the customer lifecycle.
Beyond functionality, you need a solution that truly engages your entire community and makes follow-up easier. Keep the conversation going and you’ll strengthen trust and relationships.
Start small, with just a few topics or channels, then gradually roll out more diverse ways for your community to connect with you. Grow and adjust at your own pace.
Set automatic triggers to escalate feedback that includes critical keywords. Whether it’s security, retention, or any other high priority areas, alert your team right away so they can take action.
Multilingual feedback means you’re hearing from more of your community. Make follow-up easier in any language with built-in translation capabilities.
Want to hear from your stakeholders about a certain topic or just check in? Launch a campaign to find out what’s on their minds!
“Thanks to the powerful analytics of SogoCX, we have saved hours of work sifting through data and created visibility to actionable nuggets, so we can easily act on the feedback and make a difference for our members. As if this wasn’t enough, the support we have received along the way is second to none.”
Sales and Accountability Leader
All In Credit Union
“Amazing, quick, and easy reports”
“The kind of reports that I am able to pull for our exec team is impressive. They look at those and say things like, ‘This is amazing, it's quick, it's easy.’ I couldn’t get that with the last survey company we were utilizing. We’re able to do things I couldn’t have even imagined.”
Transition of Care Manager
Legacy Healthcare LLC
“Transforming how we communicate”
“Sogo understood how important this project was to me. They didn’t just sell me a member experience software, they helped me transform how we communicate with our members. My credit union started to see the high response rate and an overall satisfaction score of 9.45 [out of 10].”
CEO, HealthShare Credit Union
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