SogoConnect

Close the loop,
one conversation at a time.

Elevate your customers’ experience with a comprehensive solution to track and manage customer feedback.

Your customers have
something to say.

Are you listening? Customer churn and negative brand sentiment rises with an ineffective customer support software.

With SogoConnect, you can capture customer feedback and route it to the right members of your team for swift action.

Straightforward communication

Connect with customers in a timely manner, communicate internally to resolve every issue, and close the loop—every time.

The Complaint

Collect feedback across multiple channels

Response

Automate responses for quick resolution

Ticketing

Assign tickets to individuals or teams

Communication

Prioritize and personalize responses

Resolution

Win over customers through swift action

Analyze

Track trends to spot future issues

It’s about communication

When it comes to connecting with your customers, we prioritized three important aspects.

MEET THEM WHERE THEY ARE

Your direct line to customer sentiment

Provide customers with multiple channels for feedback—and keep tabs on it from a single dashboard.
WORK BETTER TOGETHER

Break down internal silos

Seamless collaboration ensures proper tracking and follow-through, so nothing is missed. Smart customer feedback analytics deliver insights to everyone.
SHOW THEM YOU CARE

Deliver better customer service

Convert conversation into action—take customer feedback to the next level through personalized responses.
Raise a dialogue
and raise expectations.

SogoConnect enables a proactive approach to the customer experience through smart customer feedback data analysis.

Collect

Collect and analyze valuable information about customer sentiment—both positive and negative

Track

Track trends and drill down on why issues may be arising

Strategize

Make strategic changes based on data

Refer

Leverage positive feedback for referrals

Triage

Address critical issues before they get worse

Resolve

Prevent churn by resolving customer complaints quickly

Bond

Increase customer loyalty through attentive communication

Bring it all together

SogoConnect is more than an online ticketing system—it’s a complete customer experience tool that empowers you to monitor customer feedback, manage outreach and communication, resolve negative customer satisfaction issues before they escalate, and cultivate relationships throughout the customer lifecycle.

Close the loop

Beyond functionality, you need a solution that truly engages your entire community and makes follow-up easier. Keep the conversation going and you’ll strengthen trust and relationships.

Customize your approach

Start small, with just a few topics or channels, then gradually roll out more diverse ways for your community to connect with you. Grow and adjust at your own pace.

Find out faster

Set automatic triggers to escalate feedback that includes critical keywords. Whether it’s security, retention, or any other high priority areas, alert your team right away so they can take action.

Broaden the conversation

Multilingual feedback means you’re hearing from more of your community. Make follow-up easier in any language with built-in translation capabilities.

Encourage engagement

Want to hear from your stakeholders about a certain topic or just check in? Launch a campaign to find out what’s on their minds!

LISTEN, RESPOND, AND RESOLVE

SogoConnect is an all-in-one connection platform. Connect with customers through multiple channels to ensure their feedback is heard & acknowledged. Connect with co-workers to create cross-team collaboration and ensure that every ticket gets handled by the right person.

Learn more about HR analytics
Hear what our
happy customers are saying

“Powerful Analytics”

“Thanks to the powerful analytics of SogoCX, we have saved hours of work sifting through data and created visibility to actionable nuggets, so we can easily act on the feedback and make a difference for our members. As if this wasn’t enough, the support we have received along the way is second to none.”

LAURIE FLANDERS

Sales and Accountability Leader
All In Credit Union

Read Success Story

“Amazing, quick, and easy reports”

“The kind of reports that I am able to pull for our exec team is impressive. They look at those and say things like, ‘This is amazing, it's quick, it's easy.’ I couldn’t get that with the last survey company we were utilizing. We’re able to do things I couldn’t have even imagined.”

ANTHONY CARBONARI

Transition of Care Manager
Legacy Healthcare LLC

Read Success Story

“Transforming how we communicate”

“Sogo understood how important this project was to me. They didn’t just sell me a member experience software, they helped me transform how we communicate with our members. My credit union started to see the high response rate and an overall satisfaction score of 9.45 [out of 10].”

GENICE DECORTE

CEO, HealthShare Credit Union

Read Success Story

Ready to build a solution
that's right for you?

Looking for a self-service survey
platform for small teams or individual needs?

Stay in
the know

Explore the latest stories, industry perspectives, and best practices from our member experience experts.

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LIVE WEBINAR
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Join us on May 10 for a can’t-miss conversation on building consumer trust through data security.

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