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  • Getting Started!
  • Building CX Surveys
  • CX Metrics
  • CX Dashboard
  • CX Dashboard Settings
  • Analyze your drivers
  • Good to know
  • Getting Started!
  • Assessment Question types
  • Score and more
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Home Campaigns Campaign Manager> Review Campaign Results

Review Campaign Results

Review Results

Click Campaign Dashboard, then scroll down to see Overview, followed by each campaign and its relevant statistics.

Overview:

The overview will show you the total campaign numbers for the account. That includes:

  • Total # of emails sent
    • Total # of emails delivered
    • % of emails opened
    • % of emails delivered, but unopened
    • % of emails bounced (never reached intended inboxes)
  • From the opened emails, you can also tell:
    • % of clicks
    • % of users who unsubscribed to campaigns

You can also find these statistics for each campaign by scrolling down to see them separated:

Additional things you can do:

  • Click on the Dialogues Created number to open up an inbox of all dialogues that came in from that specific campaign.
  • Choose which campaigns to display by clicking the drop-down under Overview and selecting a campaign. By default, all campaigns are displayed.
  • Click the gear wheel to the right of each campaign to View Full Report, Download Report, Resend Campaign, or Delete Campaign.

Campaigns go out, Dialogues come in – an all-in-one system for two-way communication!

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