About Sogolytics

Customer Experience

Valuing Service: An Interview with Sogolytics Support Team

Sogolytics’s core values—Security, Quality, Creativity, Service—are integral to our corpo...

Sogolytics

January 24, 2023 | 5 MIN READ

Best Practices

Feature Focus

How to Edit a Live Survey (And Why You Maybe Shouldn’t)

If you're wondering how to edit a live survey, you've missed the most critical step in the surv...

Melissa Krut

October 2, 2021 | 7 MIN READ

Customer Experience

Employee Engagement

General

Camera On: How Video Calls Improve Our Lives (Mostly)

Customers have long connected with companies over the phone, but the rise in remote work has le...

Melissa Krut

September 18, 2021 | 6 MIN READ

Customer Experience

Why Video Customer Service Will Boom in 2021

A lot has changed over the past year, not least the ways in which we communicate. Since the ...

Chris Thomas

February 23, 2021 | 4 MIN READ

Customer Experience

8 Do’s And Don’ts of Live Chat Support

Providing an excellent customer experience (CX) is key to running a successful business. 73% of...

John Allen

December 2, 2022 | 8 MIN READ

Best Practices

Customer Experience

The Benefits of Providing Multilingual Customer Service

Today, more businesses are allocating resources to improve customer experience. And rightly so....

Vincent Sevilla

December 2, 2022 | 9 MIN READ