Results for : customer support

Valuing Service: An Interview with Sogolytics Support Team

Sogolytics’s core values—Security, Quality, Creativity, Service—are integral to our corporate culture, vision, and mission as an organization. Today we bring you a conversation with our Support Team, a critical crew that champions our core value of service in their everyday work. While each member of the team brings different background…

How to Edit a Live Survey (And Why You Maybe Shouldn’t)

If you're wondering how to edit a live survey, you've missed the most critical step in the survey design process. What kind of testing did you do? "Testing" = I clicked the link and it opened, so I guess it's good to go. Real Testing = I totally understand the goals of…

Camera On: How Video Calls Improve Our Lives (Mostly)

Customers have long connected with companies over the phone, but the rise in remote work has led to more and more customer support interactions taking place "face to face". But does a closer look mean better service? Is it always a good idea to have the camera on when connecting?…

Why Video Customer Service Will Boom in 2021

A lot has changed over the past year, not least the ways in which we communicate. Since the impact of COVID-19, the use of personal video conferencing has surged in our daily lives. The amount of purchases we make online has inflated, too. So when these two factors are coupled…

8 Do’s And Don’ts of Live Chat Support

Providing an excellent customer experience (CX) is key to running a successful business. 73% of consumers say a positive experience influences where they make purchases, while 32% will stop interacting with a brand after a negative experience. It’s no longer enough to pull in new customers—instead, you need to maintain…

The Benefits of Providing Multilingual Customer Service

Today, more businesses are allocating resources to improve customer experience. And rightly so. In Statista’s 2018 survey among U.S. customers, 44 percent of respondents stopped doing business with a company because of poor client support. And according to NewVoiceMedia’s 2018 Serial Switchers report, poor customer support is costing companies $75 billion annually.…

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