Customer Experience

Employee Engagement

How HR Leaders Use EQ to Improve CX

Emotional intelligence has gained increasing attention in the field of HR leadership over the p...

Jake Burgess

March 22, 2023 | 5 MIN READ

About Sogolytics

Empathetic Listening for Better Corporate Culture

Corporate culture can determine how employees feel at work, the way they interact, and the way ...

LeTeisha Newton

April 16, 2022 | 5 MIN READ

Best Practices

Employee Engagement

General

Empathy At Work

What's on your mind these days? War and peace, sickness and health, and all points in betwee...

Melissa Krut

March 15, 2022 | 10 MIN READ

Customer Experience

3 Ways Emotional Intelligence Can Improve Your Customer Experience

Want to connect better with your customers? Speak to their emotions! This is especially impo...

Disha Sanghvi

November 21, 2021 | 5 MIN READ

Best Practices

Employee Engagement

Make the Most of Your Employees’ Soft Skills

Though I was always proficient in my science and math classes growing up, I’ve never really b...

Andrew Cartwright

October 13, 2021 | 6 MIN READ

Customer Experience

Employee Engagement

Making the Most of Micro-Moments When Everyone’s a Bit Rusty

It would be easy to say that we're at an especially strange point in dealing with the COVID-19 ...

Melissa Krut

April 10, 2021 | 7 MIN READ

Employee Engagement

What ‘Having Empathy’ Looks Like for the Companies Doing it Right

“Empathy is being concerned about the human being, not just their output.” - Simon Sinek ...

Jake Burgess

March 29, 2021 | 6 MIN READ