emotional intelligence Archives

Results for : emotional intelligence

Emotional intelligence has gained increasing attention in the field of HR leadership over the past decade, and many companies are actively working to develop emotional intelligence in their leaders and employees. Put simply, most HR professionals need strong emotional intelligence (otherwise known as emotional quotient, or EQ) to perform well.…

Corporate culture can determine how employees feel at work, the way they interact, and the way they regard the company. Toxic or uninspiring work environments aren’t good for retaining top talent or boosting customer satisfaction. In fact, low employee engagement and morale due to poor work environments will have negative…

What's on your mind these days? War and peace, sickness and health, and all points in between -- there's a lot going on. With so many stressors in our lives, it can be difficult to be productive, to focus on work, or even to focus on anything at all. But…

Want to connect better with your customers? Speak to their emotions! This is especially important right now as the world navigates an overwhelming sense of uncertainty and anxiety. The result? An increase in employee burnout and a downtrend in emotional intelligence and awareness. So how does this affect the customer…

Though I was always proficient in my science and math classes growing up, I’ve never really been much of a STEM guy. Honestly, I don’t remember hearing the acronym during my time in high school at the turn of the millennium. Common usage of the term might be newer than…

It would be easy to say that we're at an especially strange point in dealing with the COVID-19 pandemic -- but really, everything's been pretty strange for a long while now. Now, looking around the world, we see both success stories and fears of new waves and variants, vaccination rates…

“Empathy is being concerned about the human being, not just their output.” - Simon Sinek From the mid-1970s, economic philosophy in the west changed. Business became largely focused around one goal: maximizing profit. Massive economic growth followed, millionaires were made, and the modern workforce was created — the most depressed,…

How HR Leaders Use EQ to Improve CX

Empathetic Listening for Better Corporate Culture

Empathy At Work

3 Ways Emotional Intelligence Can Improve Your Customer Experience

Make the Most of Your Employees’ Soft Skills

Making the Most of Micro-Moments When Everyone’s a Bit Rusty

What ‘Having Empathy’ Looks Like for the Companies Doing it Right