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Customer ExperienceHow HR Leaders Use EQ to Improve CXEmotional intelligence has gained increasing attention in the field of HR leadership over the past decade, and many companies are actively working to develop emotional...8 min read
Customer ExperienceHow to Choose the Right CX ConsultantThe customer experience (CX) embraces a network of touchpoints (TPs) that customers follow from start to finish in their engagement with a brand. Typical examples...4 min read
Customer ExperienceTips for increasing credit union member retentionFor the last month, we’ve been laser-focused on what is arguably the most critical concern for credit unions: member retention. First we explained the reasons...4 min read
Customer ExperienceHow Marketing Can Boost CU Member RetentionIf you work in the credit union space, you’re probably well aware of the importance of member retention. And if you’re not, you should definitely...4 min read
Customer ExperienceWhat Makes Credit Union Members Leave?Members are the lifeblood of any credit union. A high amount of member loyalty tends to bode well for the health of a credit union,...4 min read
Customer ExperiencePX as a Risk Assessment Tool for Doctors’ OfficesThe patient experience is a crucial concern for any healthcare organization. In fact, it is considered one of the most important factors in determining the...5 min read
Customer ExperienceMember Retention: The Top Credit Union PriorityMembers are the lifeblood of your credit union. That’s why CUs pour so much effort into acquiring new ones, with marketing campaigns and promotions designed...6 min read
Customer ExperienceCustomer Engagement Software vs. CRMAt a company forum the other day, the lecturer, when talking about customer engagement software, said to his audience that “it revolves around developing an...4 min read
Customer ExperienceWhy Sentiment is Key to CX AnalysisCustomer experience analysis, or CX analysis, involves studying the ways in which potential and existing customers interact with your brand. Learning how your customers behave,...6 min read
Customer ExperienceEngagement Planning (And You Should, Too!)February is stuffed full of cute graphics, sweet treats, and nudges to show those you care about how big of a deal they are. In...5 min read
Customer ExperienceNecessity of Data in PX for SpecialistsIn many ways, the new year makes every organization want to strategize and do more with less, as the twin threats of recession and inflation...5 min read
Customer ExperienceNecessity of Data in Patient Experience for LTCsAs we enter a new year, it’s a time to focus on what has gone before, what we know, and how it can inform our...4 min read
Customer ExperienceLooking Back: Measuring Company SuccessWhen trying to evaluate “success,” there are a million different key performance indicators (KPIs), stats, and figures that companies can use as yardsticks. It’s easy...7 min read
Customer ExperienceWhat You Should Know About Buy Now Pay LaterCredit card companies (CCCs)—gigantic enterprises generating trillions of revenue dollars—helped popularize the notion that it’s easy to spend money you don’t have. Once consumers saw it...4 min read
Customer ExperienceDid You Deliver on CX Last Year?The new year is filled with a rush of excitement, as companies set new targets and plan the path ahead. But even as the wheels...