Jake Burgess
Jake is the words and grammar guy. Before putting pen to paper, Jake likes to walk a few miles in his audience’s shoes: he has now amassed an extensive collection including flip flops, soccer cleats, and stilettos.
Customer Experience
How HR Leaders Use EQ to Improve CX
Emotional intelligence has gained increasing attention in the field of HR leadership over the p...
Jake Burgess
March 22, 2023 | 5 MIN READ
Customer Experience
Importance of Data Literacy in Healthcare
As the healthcare industry becomes increasingly data-driven, data literacy has become increasin...
Jake Burgess
March 16, 2023 | 5 MIN READ
Customer Experience
Leveraging Data to Reduce Employee Burnout
Burnout is the physical, emotional and mental exhaustion caused by prolonged stress and overwor...
Jake Burgess
February 14, 2023 | 5 MIN READ
Customer Experience
Looking Back: Measuring Company Success
When trying to evaluate “success,” there are a million different key performance indicators...
Jake Burgess
January 25, 2023 | 5 MIN READ
Customer Experience
EX Metrics That Matter: Are You Delivering?
Unlike with customer experience, it’s a bit harder to tie employee experience directly to ove...
Jake Burgess
January 17, 2023 | 5 MIN READ
Customer Experience
Did You Deliver on CX Last Year?
The new year is filled with a rush of excitement, as companies set new targets and plan the pat...
Jake Burgess
January 12, 2023 | 5 MIN READ
Customer Experience
How Are Parents Treated at Work? A 60-Year Work in Progress
The road to well-paid work, equal opportunities, and workplace respect for women has been paved...
Jake Burgess
January 5, 2023 | 5 MIN READ
Customer Experience
Word of Mouth: The Sales Channel for Parents
Putting aside its dubious morality, advertising directly to children is an incredibly powerful ...
Jake Burgess
December 8, 2022 | 5 MIN READ
Customer Experience
Do Parents Make Better Employees?
Working parents have long been considered a liability compared to their independent, committed,...
Jake Burgess
December 2, 2022 | 5 MIN READ
Customer Experience
Companies Supporting New Dads Win
The age of ubiquitous breadwinning dads and stay-at-home moms is largely in the past. More and ...
Jake Burgess
October 6, 2022 | 5 MIN READ
