Customer Experience

Customer Engagement Software vs. CRM

At a company forum the other day, the lecturer, when talking about customer engagement software...

Gordon Polovin

July 17, 2023 | 7 MIN READ

Best Practices

Customer Experience

Employee Engagement

Survey Types

Engagement Planning (And You Should, Too!)

February is stuffed full of cute graphics, sweet treats, and nudges to show those you care abou...

Melissa Krut

April 4, 2024 | 8 MIN READ

Best Practices

Financial Services

How Data Is Revolutionizing Banking CX

This article focuses on how banks and financial service institutions can create a more meaningf...

Gordon Polovin

January 30, 2023 | 9 MIN READ

Best Practices

Customer Experience

Did You Deliver on CX Last Year?

The new year is filled with a rush of excitement, as companies set new targets and plan the pat...

Jake Burgess

January 12, 2023 | 5 MIN READ

Best Practices

Customer Experience

Market Research

Retail

6 Free or Low-Cost Ways to Market a Business

If you’ve ever run PPC (pay-per-click) campaigns on Facebook or Google, you’ll know that pr...

Cherie Foo

January 11, 2023 | 6 MIN READ

Best Practices

Customer Experience

Marketing A New Business: Your First Customers

If you’re starting a new business or launching a new product, it can feel like the most diffi...

Cherie Foo

March 3, 2023 | 9 MIN READ

Best Practices

Customer Experience

Understanding the Impact of Storytelling on Customer Experience

Ready for a sad-but-true story? Trust for all sources of information have recently hit recor...

Jenn Goddu

September 15, 2022 | 5 MIN READ

Customer Experience

Real Estate

Realtor vs. Home Cash Buyer: Seller Experience Comparison

So, you're ready to sell your place? Definitely a big decision! Now that you've made this choic...

Gordon Polovin

September 15, 2022 | 12 MIN READ

Best Practices

Customer Experience

Designing Accessible Experiences: Getting Started

Does your business cater to your entire audience? How thoughtful are your solutions and product...

Disha Sanghvi

May 27, 2022 | 6 MIN READ

Financial Services

Why Are We Here? CU FinHealth and the Value of Financial Well-Being

If you believe that it is the role of financial institutions to simply hold onto peoples' money...

Melissa Krut

May 5, 2022 | 5 MIN READ