Best Practices

Consulting

Customer Experience

How to Choose the Right CX Consultant

The customer experience (CX) embraces a network of touchpoints (TPs) that customers follow from...

Gordon Polovin

March 15, 2023 | 10 MIN READ

Customer Experience

Customer Engagement Software vs. CRM

At a company forum the other day, the lecturer, when talking about customer engagement software...

Gordon Polovin

July 17, 2023 | 7 MIN READ

Best Practices

Financial Services

General

Retail

Buy Now, Pay Later: The eCommerce Revolution

We've all heard of Buy Now, Pay Later (BNPL) offers. In fact, there's a good chance that you ha...

Gordon Polovin

January 19, 2023 | 11 MIN READ

Best Practices

Customer Experience

Leveraging CX Insights During Inflation

Over the last few years, the economic circumstances of the world have been in a constant state ...

Disha Sanghvi

December 22, 2022 | 6 MIN READ

Best Practices

Customer Experience

Retail

Price Discount Holidays and Retail Experience

Holidays, holidays, holidays! We can't say it enough. Who, you may ask, is "we"? It's both t...

Gordon Polovin

December 6, 2022 | 8 MIN READ

Real Estate

Airbnb’s Impact on the Rental Landscape

Before Airbnb and Vrbo came about, the rental landscape was drastically different. For one t...

Cherie Foo

November 10, 2022 | 6 MIN READ

Best Practices

Customer Experience

Retail

The Power of an Omnichannel Retail Experience

Consumer shopping behavior is unrecognizable from what it was a few years back. As a result, ma...

Gordon Polovin

October 26, 2022 | 12 MIN READ

Customer Experience

Real Estate

Realtor vs. Home Cash Buyer: Seller Experience Comparison

So, you're ready to sell your place? Definitely a big decision! Now that you've made this choic...

Gordon Polovin

September 15, 2022 | 12 MIN READ

Best Practices

Customer Experience

Enter the CX Matrix

Most of us remember where we were in life when we came across Neo and the choice Morpheus gave ...

LeTeisha Newton

December 2, 2022 | 4 MIN READ

Customer Experience

Financial Services

Banking on Gen Z: How the Financial Services Industry Must Adapt

Like everything else, the COVID-19 pandemic has changed the banking industry. Along with the ad...

Adam Spencer

September 21, 2021 | 3 MIN READ