About Sogolytics

Employee Engagement

How to Improve Employee Engagement and Retention: Study Results

Are you an HR professional grappling with high employee turnover and seeking effective strategi...

spandey

March 22, 2024 | 4 MIN READ

Customer Experience

Employee Engagement

How HR Leaders Use EQ to Improve CX

Emotional intelligence has gained increasing attention in the field of HR leadership over the p...

Jake Burgess

March 22, 2023 | 5 MIN READ

General

Survey Types

Top 10 Online Survey Analysis Tools in 2023

Many hard-nosed CEOs and COOs, when they see a title like this, ask the question, "Why do I nee...

Gordon Polovin

March 20, 2023 | 10 MIN READ

Best Practices

Consulting

Customer Experience

How to Choose the Right CX Consultant

The customer experience (CX) embraces a network of touchpoints (TPs) that customers follow from...

Gordon Polovin

March 15, 2023 | 10 MIN READ

Customer Experience

Customer Engagement Software vs. CRM

At a company forum the other day, the lecturer, when talking about customer engagement software...

Gordon Polovin

July 17, 2023 | 7 MIN READ

Best Practices

Customer Experience

Why Sentiment is Key to CX Analysis

Customer experience analysis, or CX analysis, involves studying the ways in which potential and...

Patrick Grieve

February 8, 2023 | 5 MIN READ

Best Practices

Financial Services

How Data Is Revolutionizing Banking CX

This article focuses on how banks and financial service institutions can create a more meaningf...

Gordon Polovin

January 30, 2023 | 9 MIN READ

Customer Experience

Financial Services

What You Should Know About Buy Now Pay Later

Credit card companies (CCCs)—gigantic enterprises generating trillions of revenue dollars—h...

Gordon Polovin

January 26, 2023 | 9 MIN READ

Best Practices

Customer Experience

Employee Engagement

Looking Back: Measuring Company Success

When trying to evaluate “success,” there are a million different key performance indicators...

Jake Burgess

January 25, 2023 | 5 MIN READ

Best Practices

Financial Services

General

Retail

Buy Now, Pay Later: The eCommerce Revolution

We've all heard of Buy Now, Pay Later (BNPL) offers. In fact, there's a good chance that you ha...

Gordon Polovin

January 19, 2023 | 11 MIN READ