Customer Experience

Listening To Your Dissatisfied Customers While You Still Can

It takes 12 positive experiences to make up for one unresolved negative experience. Customer...

Ann Heatherington

September 24, 2019 | 2 MIN READ

Customer Experience

How Many Dissatisfied Customers Does It Take…

A typical business hears from 4% of its dissatisfied customers. No business wants to hea...

Ann Heatherington

September 20, 2019 | 2 MIN READ

Best Practices

Customer Experience

How to Improve Your Survey in 3 Foolproof Steps

Last week I broke down how to write some really awesome questions for your survey (check out th...

Lauren Franco

September 20, 2019 | 4 MIN READ

Best Practices

Customer Experience

The Benefits of Data Population

I recently placed a phone call to my bank’s support line where I was instantly connected with...

Lauren Franco

September 24, 2019 | 3 MIN READ

Best Practices

Customer Experience

Watermelon Day? Know Your Audience!

Did you know it’s National Watermelon Day? […] Yeah, I thought that might be the case...

Melissa Krut

September 25, 2019 | 3 MIN READ

Customer Experience

Feature Focus

Turn Smart Shoppers into Brand Advocates

Discovering a new company has never been easier. When researching an idea or looking for inspir...

Lauren Franco

May 6, 2021 | 3 MIN READ

Customer Experience

The Mobile Survey Experience

Whether you fall into the category of “I can’t be without my phone for a minute” or “I ...

Lauren Franco

September 24, 2019 | 3 MIN READ

Customer Experience

Fostering Customer Loyalty in the Insurance Industry

Advances in digital technologies, along with significant shifts in consumer behavior, are openi...

Sogolytics

June 15, 2020 | 3 MIN READ

Customer Experience

Summertime… and the living is easy.

Or at least it should be, right? (more…)...

Melissa Krut

January 16, 2020 | 3 MIN READ

Customer Experience

Customer Service in the Age of Customer 3.0

We all remember the disturbing 30-second video of a bloodied United Airlines passenger being dr...

Sogolytics

December 2, 2022 | 5 MIN READ