Customer Experience

How to Maximize the Power of Your Customer Data

Given that consumer data powers the ability to create personalized experiences, capturing exten...

Sogolytics

June 5, 2020 | 4 MIN READ

Customer Experience

From Hindsight to Foresight with Real-Time Customer Data

Recently, a Tesla owner unable to find a spot at a local charging station tweeted about fellow ...

Sogolytics

June 11, 2020 | 4 MIN READ

Customer Experience

Build, Measure and Engage with Loyal Customers – It’s Easy

According to Accenture’s 2016 Global Consumer Pulse Survey, 78% of consumers report they are ...

Sogolytics

May 30, 2020 | 4 MIN READ

Customer Experience

What Really Drives Customer Churn and How You Can Avoid It

Visionary co-founder and former Apple CEO, Steve Jobs, challenged, “Get closer than ever to y...

Sogolytics

September 25, 2019 | 4 MIN READ

Best Practices

Customer Experience

Feature Focus

How to Improve Customer Service Using Sogolytics’s Rules and Alerts Feature

One hallmark of outstanding customer service is the speed at which a business responds. If you ...

Hamid Farooqui

June 26, 2020 | 6 MIN READ

About Sogolytics

Customer Experience

General

K-12/Higher Education

Professional Development

Be the Listener-in-Chief

New survey technology for market research helps business leaders listen to their customers and ...

Sogolytics

April 11, 2022 | 4 MIN READ

About Sogolytics

Customer Experience

Feature Focus

Surprise! Our Online Survey Customers Switch to Sogolytics from… Really?

We not only provide online surveys, we do them, too. Customer feedback helps us improve our ser...

Natasha Peterson

September 24, 2019 | 2 MIN READ

Customer Experience

Feature Focus

Sogolytics Responds to Forbes Article, “What About the Software?”

We read an interesting article on Forbes.com titled Retailers: Your Surveys are Making Customer...

Natasha Peterson

September 24, 2019 | 2 MIN READ

Best Practices

Sending out Surveys: It’s All About Timing? Get the Timing Right!

Just like humor, successful surveys rely on impeccable timing. Identifying a sweet spot in a...

Sogolytics

February 10, 2020 | 3 MIN READ