Best Practices

Customer Experience

Why Sentiment is Key to CX Analysis

Customer experience analysis, or CX analysis, involves studying the ways in which potential and...

Patrick Grieve

February 8, 2023 | 5 MIN READ

Customer Experience

Financial Services

What You Should Know About Buy Now Pay Later

Credit card companies (CCCs)—gigantic enterprises generating trillions of revenue dollars—h...

Gordon Polovin

January 26, 2023 | 9 MIN READ

Best Practices

Financial Services

General

Retail

Buy Now, Pay Later: The eCommerce Revolution

We've all heard of Buy Now, Pay Later (BNPL) offers. In fact, there's a good chance that you ha...

Gordon Polovin

January 19, 2023 | 11 MIN READ

Best Practices

Customer Experience

Retail

The Power of an Omnichannel Retail Experience

Consumer shopping behavior is unrecognizable from what it was a few years back. As a result, ma...

Gordon Polovin

October 26, 2022 | 12 MIN READ

Best Practices

Customer Experience

Designing Accessible Experiences: Getting Started

Does your business cater to your entire audience? How thoughtful are your solutions and product...

Disha Sanghvi

May 27, 2022 | 6 MIN READ