Customer Experience

Customer Engagement Software vs. CRM

At a company forum the other day, the lecturer, when talking about customer engagement software...

Gordon Polovin

July 17, 2023 | 7 MIN READ

Best Practices

Customer Experience

Leveraging CX Insights During Inflation

Over the last few years, the economic circumstances of the world have been in a constant state ...

Disha Sanghvi

December 22, 2022 | 6 MIN READ

Best Practices

Customer Experience

Retail

The Power of an Omnichannel Retail Experience

Consumer shopping behavior is unrecognizable from what it was a few years back. As a result, ma...

Gordon Polovin

October 26, 2022 | 12 MIN READ

Best Practices

Customer Experience

Do Businesses Need a Chief Experience Officer (CXO)?

It's clear that being a truly customer-first business brings tremendous benefits in terms of cu...

Jake Burgess

September 27, 2022 | 6 MIN READ

Customer Experience

Market Research

5 Storytelling Examples Connecting Brand & Customer Journey

Your customers are exposed to branding everywhere. Storytelling is one way to connect your bran...

Jenn Goddu

September 20, 2022 | 5 MIN READ

Best Practices

Customer Experience

Enter the CX Matrix

Most of us remember where we were in life when we came across Neo and the choice Morpheus gave ...

LeTeisha Newton

December 2, 2022 | 4 MIN READ

About Sogolytics

Customer Experience

Customer Experience Software: The 15 Best CX Platforms on the Market Today

What is customer experience management software? Customer experience management software (CXS...

Gordon Polovin

December 20, 2022 | 11 MIN READ

Customer Experience

What is Customer Experience Management?

Customer experience (CX) is a modern-day marketing focus. It recognizes that keeping your custo...

Gordon Polovin

September 15, 2021 | 7 MIN READ