Customer Experience

Do you create delightful experiences for your customers?

In the drive to create delightful experiences and exceed customer expectations, companies begin...

Ann Heatherington

June 1, 2020 | 2 MIN READ

General

Thanks for the learning (and the likes!)

[caption id="attachment_4030" align="aligncenter" width="300"] This slice is for you.[/caption]...

Melissa Krut

September 24, 2019 | 3 MIN READ

Customer Experience

Discover how your dissatisfied customers really feel before it’s too late.

For every dissatisfied customer who bothers to complain, 26 other customers remain silent. &...

Ann Heatherington

May 6, 2021 | 2 MIN READ

Feature Focus

Online Surveys and the Alabama Effect: Never Ask What You Already Know

Recently, my friend Bill purchased a new computer over the internet. To his delight, three days...

Sogolytics

November 21, 2022 | 3 MIN READ

Best Practices

How well do you really know your customers?

Do you know their likes, dislikes, needs, fears, wants and challenges? Truly understanding...

Sogolytics

December 5, 2022 | 2 MIN READ