Customer Experience

Why Customer Service Experience and Total Customer Experience (CX) work together in a competitive environment

Let's get a common misunderstanding in this conversation out of the way. The Customer Service E...

Gordon Polovin

October 9, 2020 | 6 MIN READ

Customer Experience

Market Research

The Impact of Branding: You’d Better Recognize

Any conversation about customer experience (CX) must include a discussion of brand power and wh...

Gordon Polovin

March 15, 2020 | 6 MIN READ

Customer Experience

AI and CX in 2020 and Beyond

Artificial Intelligence (AI), sometimes referred to as machine-learning, has impacted the omnic...

Gordon Polovin

June 2, 2020 | 6 MIN READ

Customer Experience

Top 5 Missed Opportunities in the CX Journey

In today's market, customer experience is the great differentiator. The more personalized the c...

Sogolytics

May 6, 2021 | 5 MIN READ

Customer Experience

Why your website needs to prioritize CX

Creating brand value in modern times requires three crucial steps:     Track the cus...

Sogolytics

March 1, 2023 | 5 MIN READ