Customer Experience

Survey Types

How to Launch a New Customer Survey

New customers are always welcome, but that welcome shouldn't stop once the deal is closed. Keep...

Melissa Krut

May 18, 2020 | 1 MIN READ

General

Market Research

Survey Types

Internal vs External Market Research: Is There a “Best” Approach?

Many companies would say that conducting research is a job for external experts -- people with ...

Jake Burgess

July 1, 2021 | 6 MIN READ

About Sogolytics

Showing Gratitude To Your Customers: A Handy Guide

At the heart of every business lies its customers -- and it’s safe to say that no business ca...

Cherie Foo

September 24, 2019 | 5 MIN READ

Financial Services

Big Banks = Big Satisfaction?

While some may have a negative association with 'Big' anything [Big Brother, Big Data, Big What...

Ann Heatherington

May 17, 2021 | 2 MIN READ

Customer Experience

General

Want to win? Plan to fail.

Sometimes a plan isn’t enough. The best laid plans, failing to plan means planning to fail, a...

Melissa Krut

September 25, 2019 | 3 MIN READ

Customer Experience

How often do you fail to answer customer questions?

According to consumers, customer service agents fail to answer their questions 50% of the time....

Ann Heatherington

September 20, 2019 | 2 MIN READ

Customer Experience

How do you know if you’re really delivering “superior” customer service?

80% of companies say they deliver "superior" customer service. 8% of people think these same co...

Ann Heatherington

April 15, 2020 | 2 MIN READ

Customer Experience

How to reduce the time and resources you’re spending to land new customers.

It is 6-7 times more expensive to acquire a new customer than it is to keep a current one. (mor...

Ann Heatherington

May 6, 2021 | 2 MIN READ

Customer Experience

General

It’s not me, it’s you… #memail

Because of my job, and because I’m a member of modern society, I’m spending more and more t...

Melissa Krut

May 27, 2020 | 4 MIN READ

Best Practices

Feature Focus

The Anonymous Survey: The secret to discovering how far your data can take you

Looking for candid feedback and not sure how to get it? Many times employees or customers are r...

Lauren Franco

June 25, 2020 | 2 MIN READ