Best Practices

Customer Experience

Market Research

How Customer-Led Product Improvement Can Supercharge Your Business

It’s common for business owners to feel like they need to have all the answers. They alone be...

Jake Burgess

June 24, 2021 | 6 MIN READ

Customer Experience

Survey Types

4 User Experience Questions to Include in Your Next UX Survey

No surprises here: Surveys are an integral part of any sales and marketing research into your u...

Kathy Edens

May 11, 2021 | 5 MIN READ

Customer Experience

Feature Focus

Beyond Surveys: The Age of Proactive Feedback Management

Businesses are scrambling to up their customer experience game. Research constantly emphasizes ...

Disha Sanghvi

March 26, 2021 | 5 MIN READ

Best Practices

General

How to Analyze Survey Data

So you've conducted surveys and followed all the rules. The questions were good, and the respon...

Gordon Polovin

February 1, 2021 | 8 MIN READ

Customer Experience

Transactional vs. Relational NPS

Whether Transactional or Relational,  Net Promoter Score (NPS) has a massive advantage in the ...

Gordon Polovin

December 7, 2020 | 6 MIN READ

Customer Experience

Round Out Your CX Program with Closed Loop Feedback Management

What? Feedback is feedback, right? Well, yes, but what you do with it is what makes it closed ...

Kendall Place

May 6, 2021 | 4 MIN READ

Customer Experience

Customer Service Skills in 2020 and Beyond

What are customer service skills? Every business today that’s into making the customer exper...

Gordon Polovin

October 23, 2020 | 9 MIN READ

Customer Experience

Feature Focus

Crash Course: Key Driver Analysis

You’ve heard it countless times, but I’ll say it louder for the people in the back: Custo...

Kendall Place

October 2, 2020 | 5 MIN READ

Best Practices

Customer Experience

Market Research

Do You (Really) Have a Customer Experience Strategy?

If the C-suite asked to see your customer experience strategy, what would you share? Do you hav...

Kathy Edens

September 28, 2020 | 6 MIN READ

Customer Experience

What You Don’t Know Can Hurt You: The Value of Customer Feedback

For many companies, collecting customer feedback is an afterthought. After all, companies exist...

Sogolytics

June 1, 2020 | 3 MIN READ