Customer Experience

General

How CX Expectations Shape Our Human Experiences

Consumer behavior changed in 2020. Really, we had to adapt in all areas of our lives. One const...

Jenn Goddu

March 13, 2021 | 6 MIN READ

About Sogolytics

Feature Focus

The Best of 2020: Sogolytics Edition

If you're surprised to find that January is already over, you're not alone. From global to nati...

Melissa Krut

July 1, 2021 | 8 MIN READ

Best Practices

Customer Experience

Customer Experience Best Practices to Avoid

Customer experience drives revenues. If you’re skeptical, look at McKinsey & Company’s ...

Kathy Edens

July 1, 2021 | 6 MIN READ

Customer Experience

Multilingual CX: How important is language in delivering the best possible customer experience?

The customer experience (CX) is showing up in the actions and plans of industry captains around...

Gordon Polovin

December 2, 2022 | 8 MIN READ

Customer Experience

AI and CX in 2020 and Beyond

Artificial Intelligence (AI), sometimes referred to as machine-learning, has impacted the omnic...

Gordon Polovin

June 2, 2020 | 6 MIN READ