Best Practices

Consulting

Customer Experience

Employee Engagement

How Independent Consultants and Small Firms Can Tackle More Projects

Many consulting firms are currently enjoying boom times—particularly those that cater to thri...

Patrick Grieve

July 22, 2022 | 5 MIN READ

Best Practices

Customer Experience

Travel and Hospitality

Listening to Traveler Feedback Today is Key to an Airline’s Success Tomorrow

It’s no secret that the aviation industry has been one of the sectors most impacted by the CO...

Natasha Safronova

July 21, 2022 | 4 MIN READ

Best Practices

Healthcare

Four Critical Contributors to Improved Radiology Proficiency: Teleradiology, Patient Relations, Primary Care, and Interventional Image Interpretation

Sub-specialization is a powerful trend driving the radiology profession in 2022. Indeed, univer...

Gordon Polovin

December 2, 2022 | 11 MIN READ

Best Practices

Customer Experience

Travel and Hospitality

How to Reverse the Decline in Hotel Guest Satisfaction in 2022

For the hotel industry in 2022, it’s a classic case of “good news, bad news.” The good...

Patrick Grieve

July 15, 2022 | 5 MIN READ

Best Practices

Customer Experience

Financial Services

3 Keys to Improving the Banking Customer Experience

Once upon a time, where you banked was determined solely by where you lived. Banking customers ...

Patrick Grieve

July 7, 2022 | 5 MIN READ

Best Practices

Customer Experience

Enter the CX Matrix

Most of us remember where we were in life when we came across Neo and the choice Morpheus gave ...

LeTeisha Newton

December 2, 2022 | 4 MIN READ

About Sogolytics

Customer Experience

Customer Experience Software: The 15 Best CX Platforms on the Market Today

What is customer experience management software? Customer experience management software (CXS...

Gordon Polovin

December 20, 2022 | 11 MIN READ

Best Practices

Customer Experience

Survey Types

When to Initiate a CSAT Survey

We’ve been talking a lot about the CSAT (customer satisfaction) score and its relationship to...

LeTeisha Newton

June 24, 2022 | 4 MIN READ

Best Practices

Customer Experience

Survey Types

How is CSAT Calculated?

The CSAT score has long been beloved by CX experts, who consider it the best way to get a gener...

LeTeisha Newton

June 18, 2022 | 4 MIN READ

About Sogolytics

Selling a CX Solution Starts with Delivering Exceptional CX: An Interview with Director of Sales Ian Crowley

As we continue meeting people behind the Sogolytics brand, our next conversation is with our Di...

Sogolytics

June 16, 2022 | 5 MIN READ