Customer Experience

Buzzword Decoded: What is CSAT Really?

CSAT is by far one of the most recognizable metrics when it comes to measuring customer experie...

LeTeisha Newton

June 10, 2022 | 4 MIN READ

Customer Experience

What is CXI? Into the World of Customer Experience Innovation

Customer experience itself is no longer an unknown topic, but one of great importance in the bu...

LeTeisha Newton

December 2, 2022 | 5 MIN READ

Best Practices

Customer Experience

Aligning CX and Cybersecurity Improvements for Groundbreaking Strides in 2022

Over the last 18 months, businesses have faced dramatic technological challenges, thus impactin...

Gordon Polovin

May 3, 2022 | 7 MIN READ

Employee Engagement

Know Better, Do Better: Employees, Consumers, and Getting to Know Your People

As we continue our series on using empathy to lead the way in your corporate social responsibil...

LeTeisha Newton

April 29, 2022 | 5 MIN READ

Customer Experience

What Scary Movies Tell Us About CX

There are many people in the world who love a good scare, and there are plenty more people who ...

LeTeisha Newton

December 2, 2022 | 7 MIN READ

Customer Experience

Employee Engagement

How Do YOU Contribute to CX: Marketing Writer

In customer experience, marketing matters. Before we break that down, though, let's get one str...

LeTeisha Newton

March 26, 2022 | 4 MIN READ

Best Practices

Customer Experience

Think Like a Child: Valuable CX Lessons from Kids’ Museums

Children are notoriously difficult to engage for long periods of time. They’ve got permanentl...

Jake Burgess

March 17, 2022 | 7 MIN READ

Customer Experience

Customer Experience: Tips & Tricks from the World of Museums

Money is important to museums. They need to keep the lights on and pay their staff. They need t...

Jake Burgess

March 9, 2022 | 8 MIN READ

About Sogolytics

Customer Experience

Employee Engagement

Exploring Success: An Interview with Sogolytics’s VP of Success, Melissa Krut

You’ve set the goals, but are you on track? The first step to achieving your target is unders...

Sogolytics

March 3, 2022 | 8 MIN READ

Customer Experience

Why a Customer Success Management Program is Vital to Every Business

Over time, the pendulum has swung from "The customer is always right!" to a more nuanced unders...

Gordon Polovin

February 28, 2022 | 8 MIN READ