Customer Experience

Healthcare

Necessity of Data in PX for Specialists

In many ways, the new year makes every organization want to strategize and do more with less, a...

LeTeisha Newton

January 31, 2023 | 6 MIN READ

Customer Experience

Healthcare

Necessity of Data in Patient Experience for LTCs

As we enter a new year, it’s a time to focus on what has gone before, what we know, and how i...

LeTeisha Newton

January 24, 2023 | 6 MIN READ

Best Practices

General

Data Integration and B2B Brand Development: How well are you protecting your data?

The digital era, the Internet of Things (IoT), social media, mobile apps, analytics, Big Data, ...

Gordon Polovin

May 24, 2022 | 7 MIN READ

General

How to Identify the Validity of Data-Driven Claims

There's this clip of comedian Bill Burr on Conan talking about how he won’t listen to his fri...

Adam Spencer

June 10, 2021 | 5 MIN READ

General

Making Metrics Matter Every Day

As convenience and personal health/safety have become top priorities over the past year, it's n...

Adam Spencer

May 19, 2021 | 3 MIN READ

Customer Experience

Employee Engagement

General

Healthcare

Data-Day Operations: How Fresh Answers Help You Keep Up

How much data do you need to make a decision? We've all asked this question -- and discussed...

Melissa Krut

April 24, 2021 | 6 MIN READ

Best Practices

The Clear-Up: Data Collection Edition

Continuing our series on year-end/year-beginning clear-up efforts, it's time for a closer look ...

Melissa Krut

January 5, 2023 | 4 MIN READ

Customer Experience

The Best Ways to Collect Customer Feedback

Why care? Organizations spend billions of dollars every year on digital technology apps that a...

Gordon Polovin

November 30, 2020 | 9 MIN READ

Best Practices

General

How Tracking Your Personal Data Really Adds Up

How does your day start? Do you pick up your smartphone and scroll through social media sites? ...

Kathy Edens

October 7, 2020 | 5 MIN READ

Market Research

Psychographic Segmentation – A vital component of market segmentation studies

Defining psychographic segmentation as part of the extensive marketing segmentation landscape i...

Gordon Polovin

September 4, 2020 | 9 MIN READ