Best Practices

Customer Experience

Rentals and Reviews: Boosting Guest Satisfaction

If you’re managing rental housing, you definitely understand how important feedback and revie...

Cherie Foo

November 22, 2022 | 8 MIN READ

Best Practices

Customer Experience

The Staying Power of Hospitality Reviews

Regardless of which industry you work in, reviews are good for business—that much is obvious....

Cherie Foo

November 15, 2022 | 7 MIN READ

Best Practices

Customer Experience

Travel and Hospitality

How To Use Tech To Delight Your Guests

It’s 2022, and it’s time for hotels to step it up. Gone are the days of making your gues...

Cherie Foo

November 9, 2022 | 8 MIN READ

Best Practices

Travel and Hospitality

6 Hotel Guest Experience Pillars You Must Nail

It’s 2022, and hotel guests are savvier than ever, which also makes them harder than ever to ...

Cherie Foo

November 1, 2022 | 7 MIN READ

Best Practices

Travel and Hospitality

9 Tips to Improve Hotel Guest Experience

One of the most important things that a hotel can do is to provide their guests with a good exp...

Cherie Foo

October 25, 2022 | 6 MIN READ

Best Practices

Event Planning

How to Host Critic-Ready Events in a Post-Pandemic World

At the risk of sounding dramatic: The world has vastly changed in the last three years. We now ...

Cherie Foo

September 30, 2022 | 6 MIN READ

Best Practices

Customer Experience

Travel and Hospitality

How to Reverse the Decline in Hotel Guest Satisfaction in 2022

For the hotel industry in 2022, it’s a classic case of “good news, bad news.” The good...

Patrick Grieve

July 15, 2022 | 5 MIN READ