Best Practices

Customer Experience

The Staying Power of Hospitality Reviews

Regardless of which industry you work in, reviews are good for business—that much is obvious....

Cherie Foo

November 15, 2022 | 7 MIN READ

Best Practices

Customer Experience

Travel and Hospitality

How To Use Tech To Delight Your Guests

It’s 2022, and it’s time for hotels to step it up. Gone are the days of making your gues...

Cherie Foo

November 9, 2022 | 8 MIN READ

Best Practices

Travel and Hospitality

6 Hotel Guest Experience Pillars You Must Nail

It’s 2022, and hotel guests are savvier than ever, which also makes them harder than ever to ...

Cherie Foo

November 1, 2022 | 7 MIN READ