Customer Experience

5 Ways Sentiment Analysis and NLP are Critical

Online reputation management has become vital for businesses in today's digital age. With easy ...

LeTeisha Newton

March 24, 2023 | 5 MIN READ

Best Practices

Customer Experience

Why Sentiment is Key to CX Analysis

Customer experience analysis, or CX analysis, involves studying the ways in which potential and...

Patrick Grieve

February 8, 2023 | 5 MIN READ

Feature Focus

Advanced Reporting: Text Analysis Report

Reporting is easy when you have statistics. Numbers, frequencies, and graphs are the bread and ...

Sacha Gragg

May 6, 2021 | 6 MIN READ