Customer Experience

Financial Services

How to Improve Customer Experience in Banking

The customer journey in the banking market The minute individuals begin thinking about the ins...

Gordon Polovin

June 12, 2020 | 7 MIN READ

Customer Experience

Employee Engagement

Employee Engagement Can Make or Break Customer Experience

Great weather means it’s prime time for travel, but is the travel industry showing hospitalit...

Samit Rai

May 6, 2021 | 3 MIN READ

Customer Experience

General

One simple way to get customers to spend more money with your company.

7 in 10 Americans said they were willing to spend more with companies they believe provide exce...

Ann Heatherington

February 8, 2021 | 1 MIN READ

Best Practices

Customer Experience

The Benefits of Data Population

I recently placed a phone call to my bank’s support line where I was instantly connected with...

Lauren Franco

September 24, 2019 | 3 MIN READ

Best Practices

Customer Experience

Watermelon Day? Know Your Audience!

Did you know it’s National Watermelon Day? […] Yeah, I thought that might be the case...

Melissa Krut

September 25, 2019 | 3 MIN READ

Customer Experience

Feature Focus

Turn Smart Shoppers into Brand Advocates

Discovering a new company has never been easier. When researching an idea or looking for inspir...

Lauren Franco

May 6, 2021 | 3 MIN READ

Customer Experience

What Really Drives Customer Churn and How You Can Avoid It

Visionary co-founder and former Apple CEO, Steve Jobs, challenged, “Get closer than ever to y...

Sogolytics

September 25, 2019 | 4 MIN READ

Best Practices

Feature Focus

When, Why, and How to Use Weighted Scores in Survey Rating Questions

Even the most basic survey tool lets you measure responses using a ranking or rating scale. For...

Sogolytics

December 3, 2022 | 7 MIN READ