Customer Experience

Employee Engagement

Employee Engagement Can Make or Break Customer Experience

Great weather means it’s prime time for travel, but is the travel industry showing hospitalit...

Samit Rai

May 6, 2021 | 3 MIN READ

About Sogolytics

Sogolytics 17.0: Freedom and Flexibility

Are you ready!?!? We’ve been teasing you for weeks about Sogolytics’s 17.0 release and itâ€...

Mary McCormack

July 1, 2021 | 3 MIN READ

About Sogolytics

2019: Year In Reviews (Too Soon?)

Stop the presses! It's already June?   It seems we blinked and we’re nearing 2019â...

Elizabeth Klinetobe

December 10, 2019 | 3 MIN READ

Best Practices

Customer Experience

Customer Engagement: How can brands give as good as they get?

How to structure powerful customer communications that deliver more Imagine receiving a surv...

Jake Burgess

July 1, 2021 | 6 MIN READ

About Sogolytics

Mission, Vision, and Values: The Quest For Culture

There are two ways to make decisions. Make the decision yourself. Collect relevant data...

Melissa Krut

September 24, 2019 | 4 MIN READ

Customer Experience

Customer Experience Is Dead! Long Live Customer Experience!

Do you ever get the feeling that some people just can’t stop talking about customer experienc...

Melissa Krut

September 18, 2019 | 4 MIN READ

About Sogolytics

General

Volunteers: Thank you for your service.

This one goes out to the ones I love: volunteers. Sure, it’s National Volunteer Week, but ...

Melissa Krut

September 25, 2019 | 3 MIN READ

Customer Experience

How to Map the Customer Journey and Improve Customer Experience

Proactive customer experience efforts are increasingly important in today’s world, where cu...

Jake Burgess

November 20, 2019 | 4 MIN READ

Customer Experience

3 Customer Experience Metrics and KPIs That Count

We’ve previously discussed the value of customer feedback and talked about why customer onb...

Cherie Foo

October 10, 2019 | 5 MIN READ

Customer Experience

Getting to Know Your Customers

The way we see it, customers are the driving force behind every business, organization, and i...

Cherie Foo

June 9, 2020 | 6 MIN READ