Customer Experience

The Evolution of CX: Service, Success, and Customer Experience

Customer experience sounds intuitive: look after the customer, foster a relationship with the...

Jake Burgess

May 24, 2021 | 8 MIN READ

Best Practices

Feature Focus

Connect Sogolytics with Google Sheets (and more!) with Zapier

The ability to simplify means to eliminate the unnecessary so that the necessary may speak. â...

Manish Wadhwani

February 28, 2023 | 3 MIN READ

About Sogolytics

General

Sogolytics + Zapier: Better Together

Some things just go better together. Think macaroni and cheese. Peanut butter and jelly. Inte...

Melissa Krut

March 24, 2020 | 3 MIN READ

Customer Experience

Customer Feedback: How Listening Builds Business

Our team members have plenty to share! Check out this story of the value of customer feedback...

Rob De Leon

May 6, 2021 | 4 MIN READ

Best Practices

Customer Experience

Managing Expectations or Managing Without?

Managing expectations is always a great idea, but it’s not always simple. Consider the hiri...

Melissa Krut

September 24, 2019 | 4 MIN READ

Feature Focus

General

More, Please: The Integration Conversation

In the past, people just accepted tools and apps as they were, but today, there's a huge push...

Cherie Foo

September 24, 2019 | 5 MIN READ

About Sogolytics

Feature Focus

Sogolytics Release 12.0: Fresh, Smart, Productive

In honor of the new year, in service to our users, and just because we like making things bette...

Melissa Krut

May 6, 2021 | 3 MIN READ

Customer Experience

Survey Types

5 Key Questions: External Communication Audit

Once you’ve got your own house in order, it’s time to turn from the internal to the externa...

Melissa Krut

March 16, 2023 | 5 MIN READ

About Sogolytics

Employee Engagement

Survey Types

5 Key Questions for Your Internal Communication Audit

If you’ve resolved to be a better communicator, you’re not alone. Whether it’s family or ...

Melissa Krut

May 6, 2021 | 4 MIN READ

Best Practices

Market Research

Get Voice: What’s Wrong With Your Email Marketing, Holiday Cards, and Survey Invitations

For the past month, my inbox has been overflowing with the voices of marketers in festive holid...

Melissa Krut

September 20, 2019 | 4 MIN READ