Best Practices

Customer Experience

Employee Engagement

In Their Own Words: Open-ended Questions for Customer or Employee Experience Feedback

There’s little doubt that the customer experience (CX) and employee experience (EX) connect t...

Gordon Polovin

September 26, 2021 | 7 MIN READ

Customer Experience

Survey Types

How to Survey Your Target Audience’s User Experience

Continuing our previous post, "4 User Experience Questions to Include in Your Survey," what que...

Kathy Edens

May 21, 2021 | 5 MIN READ

Customer Experience

Survey Types

4 User Experience Questions to Include in Your Next UX Survey

No surprises here: Surveys are an integral part of any sales and marketing research into your u...

Kathy Edens

May 11, 2021 | 5 MIN READ

Customer Experience

Market Research

Website Feedback: The Omnipresent Nudge of Modern Marketing

What is website feedback? Website feedback -- a subset of customer feedback -- relates to obta...

Gordon Polovin

December 2, 2022 | 9 MIN READ

Best Practices

Employee Engagement

How to turn any survey into an inclusivity survey

In the wake of the #MeToo movement and the historic reckoning on racial justice over the summer...

Steven Frost

October 29, 2020 | 4 MIN READ

About Sogolytics

Employee Engagement

Survey Types

5 Key Questions for Your Internal Communication Audit

If you’ve resolved to be a better communicator, you’re not alone. Whether it’s family or ...

Melissa Krut

May 6, 2021 | 4 MIN READ

Best Practices

Things people shouldn’t say.

“Your son’s hair is too long.” File that under “Things People Shouldn’t Say”. ...

Lauren Franco

May 6, 2021 | 3 MIN READ

Best Practices

Think Outside (and Inside) the Box

We all know you need to ask the right questions, but are you using The Perfect Question Type? I...

Lauren Franco

September 24, 2019 | 4 MIN READ

Feature Focus

General

4 Branding Questions to Ask Before Launching Your Survey

Last week we gave you four reasons why you need better branding and examples of how you could i...

Lauren Franco

November 12, 2020 | 3 MIN READ

Best Practices

Feature Focus

Using a Matrix Grid in Your Surveys to Elicit Better Responses

One hallmark of outstanding customer service is the speed at which a business responds. If you ...

Hamid Farooqui

December 5, 2022 | 5 MIN READ