Best Practices

Employee Engagement

Updating Employee Handbooks: Tips & Pitfalls

Employee handbooks take a lot of effort to develop. But you can’t just write one and be done ...

Jenn Goddu

November 16, 2022 | 5 MIN READ

Best Practices

Employee Engagement

How to Develop an Employee Handbook

Employee handbooks cover essential topics for new hires and existing staff and provide a consis...

Jenn Goddu

November 11, 2022 | 5 MIN READ

Best Practices

Travel and Hospitality

6 Hotel Guest Experience Pillars You Must Nail

It’s 2022, and hotel guests are savvier than ever, which also makes them harder than ever to ...

Cherie Foo

November 1, 2022 | 7 MIN READ

Best Practices

Travel and Hospitality

9 Tips to Improve Hotel Guest Experience

One of the most important things that a hotel can do is to provide their guests with a good exp...

Cherie Foo

October 25, 2022 | 6 MIN READ

Employee Engagement

Understanding Generational Conflict at Work

Conflict at work is, regrettably, inevitable. And it can easily undermine employee engagement a...

Jenn Goddu

October 24, 2022 | 5 MIN READ

Best Practices

Retail

What’s Driving Holiday Retail Sales in 2022?

The customer experience in the retail environment jumps to a new level of intensity as the holi...

Gordon Polovin

October 22, 2022 | 6 MIN READ

Best Practices

Employee Engagement

How to Manage Team Conflict at Work

Any effective manager knows the importance of giving employees autonomy. Yet you can’t be ent...

Jenn Goddu

October 19, 2022 | 6 MIN READ

Best Practices

Event Planning

How to Host Critic-Ready Events in a Post-Pandemic World

At the risk of sounding dramatic: The world has vastly changed in the last three years. We now ...

Cherie Foo

September 30, 2022 | 6 MIN READ

Customer Experience

Are You Cashing In On Your Brand Equity?

From a marketing perspective—and far beyond—brand equity is the value of the brand itself. ...

LeTeisha Newton

September 28, 2022 | 7 MIN READ

Best Practices

Customer Experience

Do Businesses Need a Chief Experience Officer (CXO)?

It's clear that being a truly customer-first business brings tremendous benefits in terms of cu...

Jake Burgess

September 27, 2022 | 6 MIN READ