Employee Engagement

Healthcare

How Employee Grief May Affect the Patient Experience

“The health and well-being of the patient will be my first consideration,” is part of the r...

LeTeisha Newton

December 6, 2021 | 7 MIN READ

Healthcare

The Patient Experience and Grief

Scenario: Following a routine check-up, a woman's doctor asks how she's dealing with her husba...

LeTeisha Newton

November 24, 2021 | 7 MIN READ

Customer Experience

Employee Engagement

Healthcare

How Employee Engagement Can Foster a Better Patient Experience

Ready for a check-up on the service you provide? We've recently discussed the importance of und...

LeTeisha Newton

November 19, 2021 | 7 MIN READ

Customer Experience

Healthcare

Patient Voice, Patient Experience, or Patient Satisfaction: Understanding What Really Matters

Dr. Gregory House of the popular medical drama House is brilliant at deducing difficult-to-diag...

LeTeisha Newton

November 12, 2021 | 6 MIN READ

Best Practices

Customer Experience

Healthcare

Proactive Reputation Management in Healthcare

Restaurants, retail, or healthcare — it seems no one is safe from the wrath or reward of onli...

Marie Oliverio

December 8, 2022 | 3 MIN READ

About Sogolytics

General

Survey Types

Strange Days: Dealing with COVID-19

With the rapidly evolving swirl of news and rumors regarding COVID-19, the novel coronavirus, i...

Melissa Krut

April 3, 2020 | 4 MIN READ

Customer Experience

Healthcare

Customer Experience Lessons From the Healthcare Sector

If your business thinks customer experience efforts are too expensive, consider what it costs n...

Jake Burgess

February 28, 2020 | 6 MIN READ

General

Healthcare

Behind The Numbers Podcast: Episode 2

It's podcast time again! In the second episode of our Behind The Numbers podcast, we speak w...

Melissa Krut

February 4, 2020 | 1 MIN READ