Best Practices

Healthcare

Do Primary Care Physicians Still Play A Vital Role?

Quick: Who's your primary care physician? In the past, "the family doctor" was probably someone...

Gordon Polovin

September 19, 2022 | 7 MIN READ

Healthcare

The Florida Example: A Mainstream Nursing Home-Dependent State

When we talk about Nursing Homes and Assisted Living Facilities, we are talking about long-term...

Gordon Polovin

September 13, 2022 | 7 MIN READ

Customer Experience

Healthcare

Radiology’s Pivotal Role in Closing Healthcare Gaps

Health administration connecting with massive shifts in imaging technology has created the need...

Gordon Polovin

July 26, 2022 | 12 MIN READ

Best Practices

Healthcare

Four Critical Contributors to Improved Radiology Proficiency: Teleradiology, Patient Relations, Primary Care, and Interventional Image Interpretation

Sub-specialization is a powerful trend driving the radiology profession in 2022. Indeed, univer...

Gordon Polovin

December 2, 2022 | 11 MIN READ

Customer Experience

Employee Engagement

Healthcare

5 Ways to Build Patient Experience

Finding new ways to improve your patients' experience is more than just about making your patie...

LeTeisha Newton

December 23, 2021 | 9 MIN READ

Healthcare

Why Planned Online Reputation Management in Healthcare is Important

Let’s face it: In today’s world, information is king. Post-pandemic, many professionals are...

LeTeisha Newton

December 17, 2021 | 6 MIN READ

Employee Engagement

Healthcare

How Employee Grief May Affect the Patient Experience

“The health and well-being of the patient will be my first consideration,” is part of the r...

LeTeisha Newton

December 6, 2021 | 7 MIN READ

Healthcare

The Patient Experience and Grief

Scenario: Following a routine check-up, a woman's doctor asks how she's dealing with her husba...

LeTeisha Newton

November 24, 2021 | 7 MIN READ

Customer Experience

Employee Engagement

Healthcare

How Employee Engagement Can Foster a Better Patient Experience

Ready for a check-up on the service you provide? We've recently discussed the importance of und...

LeTeisha Newton

November 19, 2021 | 7 MIN READ

Customer Experience

Healthcare

Patient Voice, Patient Experience, or Patient Satisfaction: Understanding What Really Matters

Dr. Gregory House of the popular medical drama House is brilliant at deducing difficult-to-diag...

LeTeisha Newton

November 12, 2021 | 6 MIN READ