Best Practices

Consulting

Customer Experience

How to Choose the Right CX Consultant

The customer experience (CX) embraces a network of touchpoints (TPs) that customers follow from...

Gordon Polovin

March 15, 2023 | 10 MIN READ

Best Practices

Customer Experience

Did You Deliver on CX Last Year?

The new year is filled with a rush of excitement, as companies set new targets and plan the pat...

Jake Burgess

January 12, 2023 | 5 MIN READ

Best Practices

Customer Experience

Leveraging CX Insights During Inflation

Over the last few years, the economic circumstances of the world have been in a constant state ...

Disha Sanghvi

December 22, 2022 | 6 MIN READ

Best Practices

Customer Experience

Retail

Price Discount Holidays and Retail Experience

Holidays, holidays, holidays! We can't say it enough. Who, you may ask, is "we"? It's both t...

Gordon Polovin

December 6, 2022 | 8 MIN READ

About Sogolytics

Best Practices

Understanding Candidate Experience, Sogo Style

Whether you're a recruiter hiring or a candidate seeking a job, you know that qualifications ma...

Phillip Pinero

November 14, 2022 | 4 MIN READ

Best Practices

Customer Experience

Retail

The Power of an Omnichannel Retail Experience

Consumer shopping behavior is unrecognizable from what it was a few years back. As a result, ma...

Gordon Polovin

October 26, 2022 | 12 MIN READ

About Sogolytics

Feature Focus

Sogolytics 28.0 Release Highlights

Ready to dive in to our latest release? We can't wait for you to check it out! Remember that fe...

Melissa Krut

July 14, 2022 | 6 MIN READ

Customer Experience

5 CX Lessons We Can Learn From “Squid Game”

The Korean drama "Squid Game" has taken the world by storm. The nine-episode show has become Ne...

Shrutika Desai

October 18, 2021 | 4 MIN READ

Customer Experience

Round Out Your CX Program with Closed Loop Feedback Management

What? Feedback is feedback, right? Well, yes, but what you do with it is what makes it closed ...

Kendall Place

May 6, 2021 | 4 MIN READ

Customer Experience

Digital Customer Experience Management – The Latest Sales Enablement Function

If anything is trending more than customer experience today, it's all things digital. It's no s...

Gordon Polovin

May 6, 2021 | 6 MIN READ