Best Practices

Employee Engagement

How to Develop an Employee Handbook

Employee handbooks cover essential topics for new hires and existing staff and provide a consis...

Jenn Goddu

November 11, 2022 | 5 MIN READ

Best Practices

Customer Experience

Survey Types

8 Reasons Why NPS and eNPS Matter

Net Promoter Score—known as NPS, or eNPS when it’s applied to employees—is an important m...

LeTeisha Newton

October 12, 2022 | 4 MIN READ

Customer Experience

Buzzword Decoded: What is NPS Really?

The Net Promoter Score (NPS), and its employee counterpart eNPS, is a metric that many business...

LeTeisha Newton

September 2, 2022 | 4 MIN READ

Best Practices

Customer Experience

Survey Types

When to Initiate a CSAT Survey

We’ve been talking a lot about the CSAT (customer satisfaction) score and its relationship to...

LeTeisha Newton

June 24, 2022 | 4 MIN READ

Customer Experience

Survey Types

How to Survey Your Target Audience’s User Experience

Continuing our previous post, "4 User Experience Questions to Include in Your Survey," what que...

Kathy Edens

May 21, 2021 | 5 MIN READ

Customer Experience

Market Research

How to Solicit Customer Feedback

Just as no man is an island, no business can go it alone. You may have the greatest product or ...

Jenn Goddu

December 2, 2022 | 6 MIN READ

Survey Types

Qualitative vs. Quantitative Research – Is it really a contest?

Accumulation and analysis of data are key revenue drivers in modern times. It helps businesses ...

Gordon Polovin

August 19, 2020 | 6 MIN READ

Best Practices

Customer Experience

Customer Engagement: How can brands give as good as they get?

How to structure powerful customer communications that deliver more Imagine receiving a surv...

Jake Burgess

July 1, 2021 | 6 MIN READ

Customer Experience

Customer Experience Is Dead! Long Live Customer Experience!

Do you ever get the feeling that some people just can’t stop talking about customer experienc...

Melissa Krut

September 18, 2019 | 4 MIN READ

Customer Experience

3 Customer Experience Metrics and KPIs That Count

We’ve previously discussed the value of customer feedback and talked about why customer onb...

Cherie Foo

October 10, 2019 | 5 MIN READ