Best Practices

Consulting

Customer Experience

How to Choose the Right CX Consultant

The customer experience (CX) embraces a network of touchpoints (TPs) that customers follow from...

Gordon Polovin

March 15, 2023 | 10 MIN READ

Customer Experience

What Scary Movies Tell Us About CX

There are many people in the world who love a good scare, and there are plenty more people who ...

LeTeisha Newton

December 2, 2022 | 7 MIN READ

Customer Experience

Financial Services

Customer Experience (CX) Trends in Financial Services in 2023

It's the busiest shopping season of the year, and companies are working hard to get you to spen...

Gordon Polovin

March 3, 2023 | 9 MIN READ

Customer Experience

The 5 Biggest CX Disruptors in the Digital Era and Their Impact on Customer Loyalty

Want more customers -- and more loyal customers? Of course. Customer experience (CX) in comp...

Gordon Polovin

March 17, 2021 | 11 MIN READ

Customer Experience

How do customer touchpoints drive marketing strategies in a competitive environment?

What is a customer touchpoint? Imagine this—you leave by car from your home in Boca Raton. Y...

Gordon Polovin

October 18, 2020 | 9 MIN READ

Customer Experience

Why Customer Service Experience and Total Customer Experience (CX) work together in a competitive environment

Let's get a common misunderstanding in this conversation out of the way. The Customer Service E...

Gordon Polovin

October 9, 2020 | 6 MIN READ